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Burges Salmon crowned best law firm to work at 2022

RollOnFriday - the leading provider of news and views on the UK legal sector - has named Burges Salmon the best law firm to work at 2022.

Respondents within the business had the opportunity to rate how satisfied they were with their career development, pay, management, work/life balance and their firm’s culture. 


Browne Jacobson goes O Shaped

Browne Jacobson has become the first law firm to join the O Shaped movement. Founded by PSMG annual summit keynote Dan Kayne, O Shaped was formed to make the legal profession better and to create a greater emphasis on a more rounded approach to the legal profession and provide customers with a better service in a more diverse, inclusive and healthier environment.


Fred Banning launches Fifth Day

Fred Banning, former head of communications at Pinsent Masonshas launched an initiative to provide volunteering opportunities for legal business operations staff equivalent to those already widely available to lawyers. 
Not-for-profit venture Fifth Day is being spearheaded by Fred and is targeted at an estimated 30,000 staff working in the legal sector. 
It sets out to connect professionals in areas including IT services, finance, human resources, and business development, marketing and communications with charities and community groups seeking assistance, including in trustee and project leadership roles.  


LexisNexis InterAction’s Hybrid Cloud CRM Platform Celebrates a 150 Percent Increase in Customer Adoption Globally

LexisNexis InterAction, the leading client relationship management (CRM) solution specifically designed for legal and professional services, has demonstrated that adoption of its hybrid cloud platform is gaining significant momentum globally since the pandemic.

Firms of all sizes, most notably across countries in Northern Europe, the United States, Chile, South Africa, Australia and India, are investing in the InterAction hybrid cloud solution, driven by the imperative to empower both lawyers and business development strategists to leverage firm-wide relationship intelligence with this business-critical CRM tool in  remote and hybrid working environments, triggered by the pandemic.

Since January 2021, the solution has seen a 150 percent increase in the number of firms deploying the solution, with individual user numbers growing by 94 percent.


iResearch Services appoints Senior Marketing Manager

Creative problem-solver Madelaine Oppert has been appointed Senior Marketing Manager for leading international thought leadership specialist iResearch Services. 

Madelaine is skilled at conceptualising, implementing, and overseeing innovative marketing strategies and brand positioning and is an experienced team leader.

She says joining iResearch Services at its London headquarters is an exciting opportunity. “All marketers strive for our brands to be considered thought leaders; it is so vital for us to stand out from our competitors and cut through the daily clutter facing our consumers and clients.”

iResearch Services counts some of the world’s top financial services, technology, sustainability and professional services companies among its clients. 



DLA Piper's WIN Insights Survey

Nearly 300 in-house lawyers responded to DLA Piper's WIN Insights survey recently, to help them better understand challenges in the role. From budgets and strategy to flexible working, the results of the survey are explored in their new WIN Insights report.

Find out what’s changed in the role and read their key findings –


Rickard Luckin named one of the best places to work in the country

Rickard Luckin has been recognised by Best Companies, the industry-leading employee engagement specialist, as one of the best medium-sized companies to work for in the UK. 

The latest results, which were announced Friday 20 May, showed that as well as retaining the firm’s 1 star, ‘very good’ level of employee engagement, Rickard Luckin featured in three Q2 2022 categories: 

  • 7th Best Accountancy Firm in the UK (up from 8th)
  • 38th Best Company in the East of England (up from 67th)
  • 76th Best Medium-Sized Company to work for in the UK (NEW entry in the national listing!)



Rickard Luckin announces a number of promotions

Award-winning tax and accountancy firm Rickard Luckin has announced a number of promotions reflecting the strength of talent within the firm.

Rob Montgomery (Senior Payroll Executive), Claire Liddell (Tax Client Manager) and Sarah Johnston (HR & People Development Manager) have all been recognised for their excellent contribution.


LexisNexis UK 10th anniversary edition of the Bellwether Report: “Transformation troubles: responding to a new era of change”

Many small law firms are thinking big when it comes to the tech they need to see them through another period of profound change   

More than 80% of small and medium law firms reported financial performance at or better than expectations. But the post-COVID boom is receding, and the ‘great resignation’ has led to renewed pressure.  Ambitious firms are turning to legal tech to help them thrive.    

Today, LexisNexis Legal & Professional released the 10th  Anniversary edition of the Bellwether, titled  “Transformation troubles  ”.  Building on a decade of sharing insights on the independent legal market, this report suggests that the post-lockdown boom has continued into 2022. 91% of the market voiced confidence in the future of their firm and 33% noted they had outperformed revenue expectations – maintaining the highs of 2021


Totum Best Business Leaders awards

Totum is delighted to announce the launch of its inaugural ‘Best Business Leaders’ awards 2022 – designed to recognise and award those ‘Heads of’, Directors and Chiefs who inspire, transform and deliver excellence in business services in the professional services sector.

Championing leadership achievements in business services functions, Totum’s ‘Best Business Leaders’ awards will go to a select number of exemplary role models, who have excelled in leadership during 2021-22.

Award nominations are easy to complete and are welcomed from leaders across professional services functions including, but not limited to, business development, marketing, HR, technology, finance, operations, knowledge management, risk and compliance, practice and business management, change and transformation.

Nominations can be submitted until 3 June 2022, with winners announced on 7 July 2022. 


A New Partnership with Weightmans will bring education programme to L4

Award-winning law firm, Weightmans, has partnered with Everton in the Community to bring a new and exciting education programme for young children in L4. 

Weightmans, who now become an official partner of Everton in the Community, will work together with the charity to launch a pilot programme which will work with young children - from birth to primary school age - to help bridge the education gap exacerbated by the COVID-19 outbreak. 

Data suggests that children presenting at nursery provision in a number of areas in Liverpool are below their key milestone expectation levels due to the lack of stimulation during lockdown.

The nurture project will tackle education inequality with its delivery focusing on confidence, experience through physical, outdoor and technology learning, as well as skills and knowledge through movement and literacy. 

Weightmans has made a generous £15,000 donation towards the project which will also include naming rights to a purpose-built nurture room, within the Goodison Campus.  The nurture room will provide aspirational and motivational toys to learn through play.

Weightmans has also committed to providing support through mentoring, volunteering and skills sharing.


BDB Pitmans has boosted its marketing offering with a triple appointment

Top 100 UK law firm BDB Pitmans has boosted its marketing offering with the triple appointment of Alexa Downing as Content and Public Relations Manager, Natalie Pavelin as Business Development Manager and Sarah Harman as Senior Events Executive.

BD and Marketing Director Kevin Peake commented:

‘Our marketing effort has great momentum at the moment and we were delighted to recently be listed as one of best Law firms for content engagement. Alexa, Natalie and Sarah will play a key role in helping BDB Pitmans as a differentiated brand in the legal space.’


Rickard Luckin strengthens its Marketing Team

Rickard Luckin has announced the key appointments of Matthew Rowe (Head of Marketing) and Jasmin Bice (Marketing Manager) into the firm’s Marketing Team. 

Matthew brings over 20 years' experience to the firm and is an award-winning senior marketing manager, who has direct experience of marketing to private clients, corporates, professional practices and non-profit organisations. 

Matthew and Jasmin will work alongside existing team members Kim Aaronricks (Marketing Manager), Debbie Ryall (CRM & Data Manager) and Alfie Moore (Marketing Executive Apprentice).

The team is based in Chelmsford but supports colleagues across Rickard Luckin’s offices in Basildon and Southend too.


iResearch Services announces five key UK female hires on International Women’s Day

On International Women's Day, leading international thought leadership specialist iResearch Services announces five key female appointments and promotions. These come after notable business wins.

They are:

Shabnam Gangar, VP Marketing
Rachael Kinsella, Editor-in-Chief
Yi Ling Huang, Editor
Sara Hopper, Senior Graphic Designer
Jacqueline Miller, HR and Wellbeing Manager

As heads of their departments, Shabnam and Rachael move into new roles to oversee the expansion and provide data-driven thought leadership content for new markets.

iResearch Services counts some of the world’s top financial services, technology, sustainability and professional services companies among its clients. It has offices in the UK, India and the United States.


Explosion in online content prompts US expansion for professional services marketeers

Passle is set to double its headcount in America – just six months after opening its first US office.  

The business development and marketing software provider for professional services, which boasts three of the five ‘magic circle’ law firms among its clients, says a surge in demand has accelerated its plans for transatlantic growth.  

The new team, based in Maryland’s capital Annapolis, close to Washington DC, already has an impressive portfolio of US clients including Reed Smith, Linklaters and DLA Piper.  

They expect to sign at least 20 more big name law firms over the next 12 months and are expanding in readiness. Four roles are up for grabs with the opportunity to work as part of the industry leader in business development and marketing technology for legal and consultancy firms.  

Passle, which launched in the UK in 2013, now has more than 100 clients on its books including high-profile firms such as Deloitte, Freshfields, Alvarez & Marsal, Linklaters, DLA Piper, Reed Smith, Ropes & Gray and Alix Partners.

  James Barclay is the driver behind the US expansion and says just six months in, the move is already exceeding expectations. 


Passle appoint a new member for their team

Tania Cox has been appointed Client Technical Support at Passle.


Weightmans promotes Innovation Manager Catriona Wolfenden to Product & Innovation Director

Additionally, Innovation Manager,  Catriona Wolfenden , has been promoted to Product and Innovation Director where she will be running a team of Product and Innovation partners, legal engineers and technologists, and product managers. The team will be implementing the firm’s new product and innovation goals across the business, ensuring that all clients have the opportunity to take advantage of the wide variety of product and innovation offerings that it has developed.


Weightmans announces the promotion of Stuart Whittle to Chief Innovation & Technology Officer

National law firm  Weightmans  has announced the promotion of  Stuart Whittle   to Chief Innovation and Technology officer, a new role for the firm with direct accountability for providing an increased service and product offering to its clients.

Based in Liverpool, Whittle joined Weightmans in 1993 as a trainee solicitor and worked as a professional indemnity lawyer until 2003 when he began working across the firm’s operational business. Since then, he has held roles including Head of Information Services, Information Services and Operations Director, and most recently held the role of Business Services and Innovation Director overseeing numerous operations functions, including IT, Innovation and Business Change.


White & Case receive perfect score in Corporate Equality Index

White & Case is proud to be acknowledged by the Human Rights Campaign Foundation for their commitment to LGBTQ+ workplace equality, earning a perfect score in its annual Corporate Equality Index for the 14th consecutive year. Well done to all involved!


Award-winning strategic tendering book gets major update

The second edition of the award-winning Strategic Tendering for Professional Services; Win more, Lose Less is published in March. Matthew Fuller and Tim Nightingale have significantly updated and expanded their first edition to bring all the issues, challenges and opportunities revolving around pitching for work bang up to date. The book is available for pre order through Amazon or Kogan Page.


Mills & Reeve shortlisted for three Lexis Nexis Legal Awards

Mills & Reeve has been shortlisted in the wellbeing category of the 2022 Lexis Nexis awards to be held on March 30. It’s one of three nominations for the firm, the others being diversity and inclusion, and legal services innovation.


Career advancement

How to Advance Your Career in Professional Services Marketing is a new book from Dominic Ayres, whose experience includes roles at DLA Piper, Slaughter and May, and currently at Eversheds Sutherland. The book is designed to contain all the things you need to consider and act upon whether you are starting your marketing career in the professional services industry or are currently working towards senior roles. The book is available on Amazon.


Meridian West takes second Forsta AIR award

Meridian West has been awarded a 2021 Forsta AIR (Achievement in Insight and Research) Award in the agency category for the second year in a row. The awards recognise those creatively breaking new ground in market research and driving the future of the global insights industry.


Gilbert + Tobin appoints Rory Grant as BD director

Rory Grant has joined Australian firm Gilbert + Tobin as Director of Business Development. He was previously at Allens in Australia and Osborne Clark in London. Gilbert + Tobin is recognised as a leading transactions, regulatory and disputes law firm, handling some of the most complex transactions in Australia. The firm is trusted by clients on sensitive regulatory investigations and approvals, litigation, and Royal Commissions. 


Rebecca Wright joins Clifford Chance

Rebecca Wright has joined Clifford Chance's senior marketing leadership team as Director, Global Head of Client & Market Development, Global Financial Markets & Banks.  Most recently Rebecca was with Kirkland & Ellis and her experience includes senior international leadership roles at White & Case, Watson Farley & Williams, and CMS.


Skadden kicks-off 2022 with new hires

Skadden's European marketing team has seen some new joiners already in 2022, with  Pauline Hermet joining their Paris office as the Marketing Lead for France. She joins from her time with Winston & Strawn, Endeavour Mining and EY.

In addition, Patricia Seoane has also joined as the Marketing Coordinator for Europe. She joins after time with Cleary and BNP Paribas.


Strategic Tendering for Professional Services; Win more, lose less

The second edition of the award winning Strategic Tendering for Professional Services; Win more, Lose Less is to be published on 3rd March – published by Kogan Page. Authors Matthew Fuller and Tim Nightingale have significantly updated and expanded their first edition (published in 2017) to bring all the issues, challenges and opportunities revolving around pitching for work bang up to date. This is a highly practical guide, targeted at anyone involved in putting together a competitive pitch, be it partners, clients, BD professionals or procurement specialists – and offering clear and commercial guidance, supported by relevant case studies. The book is available for pre order through Amazon or Kogan Page


Norton Rose Fulbright appoints first head of sustainability

Norton Rose Fulbright has appointed partner Caroline May as its first head of sustainability in Europe, Middle East and Asia, driving the implementation of sustainable and environmental best practice across its business operations.


iResearch Services continues growth with new hires

New PSMG member iResearch Services has expanded its teams in London and India with a raft of key appointments. Gurpreet Purewal has joined as VP of Sales - Thought Leadership; Rachael Kinsella, as Editor; Shabnam Gangar as AVP Marketing, and Sara Hopper, joining as Senior Graphic Designer and Videographer. You can read more from the team in this issue


Totum expands to meet growth in job vacancies

With a considerable rise in job opportunities for business services practitioners across professional services firms, Totum is growing its own recruitment team across BD and marketing, HR and legal operations, transformation and technology.


Simmons & Simmons uses app to nudge business development

Simmons & Simmons has partnered with HighNetWork  to roll out an app that provides staff with daily business development challenges (cards) to encourage regular client interactions. They range in size from six to 24 mins and cover a wide variety of topics.


LexisNexis publishes latest Bellwether report

LexisNexis has published its latest Bellwether report. It shows 31% of firms have outperformed profit expectations since the pandemic. Perceptions of the future market are bullish, with 93% having confidence in their firm’s future – higher than all pre-pandemic scores.

You can download the report here .


Podcasting success

Earshot Strategies, which offers podcast consultancy services, production, promotion, and training for corporate and institutional clients worldwide has marked four years in business with the launch of a new website addressing the seismic rise in popularity of the content and marketing platform.


Gatehouse Chambers goes live and moves premises

Hardwicke officially changed its name to Gatehouse Chambers this summer. The change coincided with a move to state of the art and impressive new premises at 1 Lady Hale Gate, Gray’s Inn.


Man Bites Dog launches The Gender News Gap: The Impact of Inequality in Journalism & Media

Man Bites Dog has partnered with Women in Journalism to conduct a major new study on gender inequality in UK journalism and media. The gender imbalance in media has a significant impact on business, editorial and content decisions, influencing which stories are told and who tells them.

Their research examines the opinions of 1,200 UK journalists on gender diversity in journalism and its impact on female journalists, the media and society more broadly. 


Spurred by the Pandemic, 2022 Will See Firms Adopt a Global, Multi-lingual Approach to Knowledge Management Capability

Lexsoft Systems

Javier Magaña García, Technical Director at Lexsoft Systems, offers his views on the drivers of knowledge management (KM) in the professional services sectors in 2022


Totum Rising Star Awards


Nominate your rising star

Totum are celebrating the rising stars of marketing and business development by recognising the efforts of the next generation of talented professionals. If you know a marketing and BD professionals at Assistant, Coordinator, Exec and Senior Executive level and you think they have gone above and beyond, get nominating. 'Win £500 vouchers of your choice, a one-to-one mentorship and market recognition!'

It couldn’t be easier to nominate yourself or one of your colleagues.

For more information or contact Joanna Milne


PSMG managing partner joins CMS podcast series

PSMG managing partner Gail Jaffa joined the panel of the weekly podcast from Cambridge Marketing College (CMC) along with CMC ‘s Kiran Kapur and Nigel Clark, the CMC’s professional services tutor. You can listen here . (


The latest Bellwether report titled “Small law in the pandemic: The good, the bad and the new” was released today by LexisNexis Legal & Professional

LexisNexis UK

The report highlights that 31% of firms have outperformed profit expectations since the pandemic. Perceptions of the future market are bullish, with 93% having confidence in their firm’s future – higher than all pre-pandemic scores.

Unlike the larger end of the market, smaller law firms predominantly grew organically, rather than higher risk M&A. Many firms reported that they had grown and diversified practice areas by acquiring staff that had been laid off by other firms quickly and easily


Are the Big 4 reshaping the future of legal services?

LexisNexis Legal & Professional®,

The Big 4 accountancy firms have continued their advance into legal services, but are they likely to supplant traditional law firms? Do they want to? Unpicking their aims and strategies, this report asks what makes the Big 4 different and what traditional law firms can do about it. 

Today, LexisNexis Legal & Professional®, a leading global provider of legal information and analytics has released an investigative report entitled “Are the Big Four reshaping the future of legal services?”  

Rather than suggesting that traditional law firms should be afraid of the Big 4 and their desire to poach high-value legal work, the report argues that the Big 4 are setting on an altogether different strategy and benefiting from the changing way legal services are delivered through ALSPs.

From in-depth interviews with lawyers from across the sector, the report tracks what’s changed and why. 


Kevin Matthews leaves Leathwaite

Kevin Matthews, previously Marketing Director at Leathwaite, has joined Deminor as Global Head of Marketing. 


Litera acquires Concep to help firms grow with data-driven insights about their client engagements

Litera acquires UK-based Concep to combine email and marketing capabilities with data insights from the Firm Intelligence platform to grow client businesses


Hardwicke Chambers to become Gatehouse Chambers

During the course of 2020 and the Black Lives Matter protests following the murder of George Floyd, a number of legal bloggers started to investigate historic legal figures, including Lord Hardwicke, the 18th  century Lord Chancellor.  Lord Hardwicke was one of two authors of the Yorke-Talbot opinion in 1729 which was relied on by slave owners as providing legal justification for slavery for many years.

The premises of Hardwicke Building, named by Lincoln’s Inn, became the name of our chambers and the building which we have occupied since 1991.

Time for a change.


iResearch Services demonstrates continued growth with series of new hires and promotions

Former Financial Times Business Development Director, Gurpreet Purewal promoted to VP of Sales – Thought Leadership and Kevin Anthony promoted to Associate Director - Thought Leadership Sales.  

New PSMG member iResearch Services, the data-driven B2B marketing agency, has expanded its teams in London and India with a raft of key appointments. 

Demonstrating continued momentum in the UK market, iResearch Services has welcomed Gurpreet Purewal as VP of Sales - Thought Leadership, Rachael Kinsella, joining as Editor, Shabnam Gangar, who has been appointed as AVP Marketing and Sara Hopper, joining as Senior Graphic Designer and Videographer. 



Burness Paull creates new role to ensure diversity and employee wellbeing is centre stage

Leading independent law firm Burness Paull has underlined its commitment to diversity and the health of its staff by appointing a dedicated Inclusion & Wellbeing Manager.

In what is believed to be a first for a corporate law firm in Scotland, Emma Smith has taken up a new post dedicated to overseeing the firm’s respect and inclusion agenda on a full-time basis.

The role will work in partnership with departments across the firm to embed the principles of respect, inclusion and wellbeing in its internal and external relationships and processes.

Emma will also liaise with the firm’s existing BeIncluded strategy group to provide in-depth, specialist advice around Respect & Inclusion (R&I) and wellbeing within Burness Paull and help to design, implement and embed new approaches to strengthen the firm’s status as an employer of choice for high-performing talent.


Global law firm, Akin Gump, rolls out CRM to every practice area

Akin Gump, an AmLaw 50 firm with 20 offices worldwide and over 900 lawyers, is rolling out CRM solution, LexisNexis InterAction, as its firmwide business development platform, across every practice area. The firm is also looking to integrate CRM with other systems such as email marketing, alumni management, experience management, pipeline management and proposal system.

The aim is to create a streamlined interface that provides the firm's lawyers with insight on every current and potential client, with centralised data.


Ashurst appoints Chief Business Development Officer

Global law firm Ashurst today announces the appointment of Laura Nicholls as Chief Business Development Officer, based in London.

Laura has over 20 years' experience of strategic business development, gained in regional and global roles across Australia, Asia and the UK in a range of industries and practices. She joins the firm from Clifford Chance where she was Director and Global Head of Client & Market Development for Global Financial Markets, with responsibility for managing the firm's global finance and capital markets practice and bank client focus programme. Laura also previously managed Freshfields' global business development and marketing programme across the financial institutions sector and ran the dedicated global FIG CRM programme.


Local businesses join forces to tackle diversity in professional services firms

Two local businesses, Client Talk and Doing Diversity Differently, have entered into partnership to improve diversity in professional services firms. Both businesses are based in the Thames Valley and a chance encounter in 2019, which led to multiple collaborations over 2020, has strengthened yet further in 2021.

The statistics speak for themselves. In the latest SRA survey, whilst below partner level in England & Wales, 59% of lawyers are reported as being female, they still represent only 34% of partners (and it is less than that at larger firms). BAME lawyers represent 21% of lawyers, however, the largest firms reported only 8% BAME partners. At the start of 2020, it was reported that only 11 of the 3000 UK partners across the Big Four were black.


Less than a Quarter of Businesses Adequately Support Knowledge Work

Research crystallises analysis of more than 1,000 knowledge workers and 500,000 digital conversations to help forge path for the future of knowledge work  

iManage, the company dedicated to Making Knowledge Work™, today released research that finds just 23 percent of knowledge workers report their organisation is ahead of the curve in digital capabilities to support knowledge work. The implications of this finding are far-reaching, as knowledge workers are often the drivers of workplace innovation through the application of their ideas, skills, experience, knowledge, and judgement. With some estimates counting knowledge professionals at more than 1 billion worldwide, the iManage report demonstrates the need for many organisations to sharpen their strategies for enabling their professionals to connect with, activate, use, and retain critical knowledge across their businesses.


Knowledge Management Will Finally Find its Place Among Business-Critical Business Functions in 2021

Javier Magaña, Technical Director at Lexsoft Systems, offers his views on the drivers of knowledge management (KM) in the professional services sectors in 2021.

The business imperative for collaboration will drive KM higher up the Board agenda 

With the overnight switch to a dispersed workforce, firms have come to starkly realise the business importance of collaboration, in the absence of office-based interactions. Additionally, in many firms, access to important documents, information and the collective ‘experience’ was restricted – be that due to poor VPN and connectivity issues, security and data protection protocols embedded in firms’ document and wider content management systems, which were configured for an office-based work environment, or a lack of a formal and structured approach to enterprise-wide KM.



Knowledge Management Will Become Buzzworthy and Glamourous in 2021 With Adoption Approaches Merging Globally

What trends around knowledge management (KM) are in the cards for 2021? Alex Smith, Global Product Management Lead for iManage RAVN, looks ahead to the coming year.


New Business Development and Marketing Director recruited from retail energy giant

Top 100 UK law firm Birketts is celebrating a senior appointment as it welcomes new Business Development and Marketing Director, Belinda Moore, to its expanding Client Services Team. 

Belinda was most recently on the executive team of E.ON, one of the UK’s biggest retail energy companies. She has spent more than a decade in Director roles across industries, consistently delivering revenue growth and improving client relations.



LexisNexis InterAction and Foundation Software Group Team Up to Help Firms Improve Business Development Outcomes

LexisNexis Legal & Professional, a leading global provider of information and analytics, today announced a new collaboration with Foundation Software Group, developer of the first firm intelligence platform for law firms. The relationship will initially focus on the integration of Foundation with LexisNexis® InterAction®, a leading client relationship management (CRM) solution purpose-built for legal and professional services, to empower the business development efforts of law and professional services firms. 

“Law firm marketing and business development departments need a holistic view of client relationships to support their wide range of work from strategic planning to pipeline management. This natural integration of InterAction and Foundation provides insight into work that has been done, lawyers who did it, and all the parties involved – giving firms a competitive advantage,” said Scott Wallingford, General Manager and Vice President of LexisNexis Legal Business Solutions.


PSMG Supporter, Patrick Dransfield's unique photo exhibition - Hong Kong

Patrick is delighted to announce that The Foreign Correspondents’ Club, Hong Kong, is hosting his upcoming photo exhibition: “Track of Time – Moments of Transition, Beijing 1986” which will open on Thursday October 1st and runs until October 31st

The nineteen images comprising “Track of Time” have never been seen publicly before and have languished in his sock drawer, tightly rolled in the original tissue paper from the Wangfujing dark room from which they first emerged back in 1986. These black and white pictures sublimely capture daily life and were captured during a forty kilometre round trip daily commute by bicycle through Beijing’s Ming Dynasty Hutongs.  


Birketts PR and Communications team lands new PR Executive

Top 100 law firm Birketts is delighted to announce the appointment of Jake Foxford as a PR and Communications Executive in its highly regarded PR and Communications Team. 

Jake has a strong background in journalism, communications and media and has significant experience in social media marketing, digital marketing, advertising and copywriting. Prior to joining Birketts, Jake worked as a Digital Reporter for a regional news outlet and as a Marketing Executive for a local authority organisation. During this time he worked with clients across the public and private sector, working closely with family businesses and SMEs across the region.



Tikit announces expansion of marketing and business development offering with integration of Introhive with Tikit Connect

Tikit, an Advanced company, and leading provider of technology solutions for law and professional services firms, today announces the integration of Introhive and its Cloud-based Tikit Connect CRM system. This creates a comprehensive, connected environment to facilitate contact management, communications and relationship nurturing – at a price point that is attractive to both mid-market legal and professional services firms.  

“In an increasingly competitive business environment, and with the commodification of legal services, the firms that succeed will be those who have processes in place to ensure the strongest possible connection to their clients and prospective clients. This is as much a challenge for mid-sized law firms as it is for large firms, but traditionally it has been difficult to justify the investment required,” states Doug Hargrove, Managing Director – Legal - Advanced.



Following last months’ very successful PSMG webinar “Challenges on implementing a client programme within the firm” led by Simon Elven of Tikit and Mario Dolcezza of Viu, after talking to the presenters we are delighted to announce that we have secured a really beneficial offer especially for you, our PSMG members and subscribers. 

Tikit and viu are very kindly offering you the opportunity to try out the viu platform free of charge and without obligation for three-months!



Skadden continues marketing team growth with two new hires

Global elite law firm Skadden's European marketing team (lead by Jeremy Ford) has recently recruited both Rita Baptista Martins (ex-Deputy Editor for Latin America, Chambers & Partners ) to focus on directories and recognition projects and Sarah Boss (ex-Senior Events Executive, Baker & McKenzie) who will take the lead on client and key internal events.


Tikit and Introhive run free demo for PSMG Members on how to deal with data

Join Tikit and Introhive at 11am on the 9th June, for a demonstration of how you can ease your data entry, simplify data quality, enrich data automatically and proactively present relevant data at the most relevant time.

This service is being offered free of charge following their very successful webinar for PSMG "Relationship refresh: business development in times of big data" on 19th May.

A recording of the 19th May seminar is also available.

"Read more" for how to obtain a copy and how to book a place for 9th June.


Now’s the time to get to know your clients (before somebody else does)

Now’s the time to get to know your clients (before somebody else does).

As the glimmerings of a possible emergence from the Coronavirus lockdown appear on the distant horizon we can be sure that business is already planning a sprint from the click of the starting gun. A flurry of marketing and sales activity is certain as is the scramble to find and win those rare client opportunities.

Heightened competition inevitably puts a squeeze on margins, but the hope is that winning a new client will eventually lead to other, better returns in the long run – but why would it? Unless you’re able to develop a meaningful, trusted relationship with that hard-won client what is to stop them being the conquest business for your competitors, just as they were for you?

Mario Dolcezza is the CEO of viu, a tech firm (and Tikit’s newest partner), whose platform is dedicated to client engagement. He will be presenting a webinar for the PSMG on the 28th May at 12 noon, with Tikit’s Marketing and Commercial Director Simon Elven where they will discuss the challenges to implementing a client experience programme.  


Will you be ready to rumble when lockdown ends? Grist Report

The Covid-19 pandemic is testing UK professional services firms like never before. Partners, clients and colleagues are looking to marketing and communications leaders to guide their organisations’ communications confidently and effectively through these coming weeks and months.

But we have not lived through anything like this before. So, without the real-world experience, how should marketing and communications leaders plan their response?

Read more and find out to obtain a copy of the free Report.



Do you work within a professional services marketing firm?

Client Talk is looking to find out what the impact of Covid-19 has been on marketing activity.  They have devised a short survey ( that should take no more than a couple of minutes to complete. 

They will be sharing their results exclusively with PSMG.   

Initial findings will first be shared in their workshop for PSMG on 12 May  where they will be talking about the formula they have devised to drive growth in professional services firms.

All webinar delegates will receive a complimentary hard copy of the Report!


Tikit announces new reseller partnership with viu to enhance customer relations in the legal and accountancy market places

Tikit, a global provider of technology to legal firms announces a new partnership with client engagement platform provider, viu, to offer improved client relations to law and accountancy firms.

Now more than ever, a firm’s relationship with its clients’ needs to be strengthened and developed. One of the most effective ways to do this is to ask the client about their experience and, if there were negative aspects to it, deal with it in a way that enhances the relationship. viu targets this issue precisely and automatically. 

Simon Moffat joins RPC

Simon Moffat joins RPC

Simon Moffat has joined RPC as Head of Business Development. He previously spent 8.5 years at Charles Russell and then Charles Russell Speechlys, the latter as Head of BD after the merger in 2014.  

Lockdown and Beyond

Lockdown and Beyond

Grist is conducting a short survey to understand how marketing and communications leaders in the UK’s leading professional services firms (£20m plus) are dealing with the impact of the Coronavirus (Covid-19).


Chambers and Partners Directory Submissions 2020 - Update

Please see announcement released by Chambers and Partners and Legal 500 with regard to Directory Submissions and we hope this is helpful for the PSMG Community.


Collyer Bristow launch Coronavirus Employment Advice Helpline

The disruption caused by the Coronavirus outbreak is having a significant impact on businesses and employees alike. 

In addition to their regular bulletins and guidance, the Collyer Bristow Employment Team is now offering clients of the firm an Employment Advice Helpline. This provides clients with instant access to their team of four specialist employment lawyers and up to thirty minutes free legal advice .


Claire Wood joins Coffin Mew as Head of Business Development

Claire Wood has recently joined Coffin Mew as Head of Business Development. Claire, who will provide strategic, commercial guidance on business planning, client relationship development and winning new business, has 20 years experience within the legal sector. Prior to joining Coffin Mew she was Business Development Manager for Penningtons Manches Coopers’ Corporate, Commercial & IP and Technology sector teams.



Jeffreys Henry LLP promotes Bhimal Hira to Partner

London-based accountancy firm Jeffreys Henry LLP have promoted Bhimal Hira to Business Development Partner, effective 6 January 2020.

Since joining the firm in 2008, the 35 year old has supported the wider Partnership through a period of unprecedented double-digit growth by expanding their sector and service specialisms, implementing key technological advances and helped deliver a first class client experience – all of which helped win Mid-Tier firm of the Year 2016/17 and Specialist Team of the Year 2018.

More recently, Bhimal has supported the firm’s international expansion through Morison KSi which gained access to over 152 carefully selected independent member firms in 81 countries.




Best in Show: Global Thought Leadership Consultancy Man Bites Dog Scoops Nine International Marketing Awards in 2019

Man Bites Dog, the strategic ideas company, is celebrating an impressive nine international marketing award wins in 2019. The awards recognise The Global Talent Crunch campaign created by Man Bites Dog for long-standing client partners, Korn Ferry. The international thought leadership campaign challenged the misperception that technology and machine learning will make people less important in the future of work by proving that the opposite is true: AI will generate new skilled jobs, making the right kind of talent more important in the future of work.  

Awards highlights include Best Thought Leadership Campaign in the B2B Marketing Awards, Best International Campaign in the CIPR Awards, Best Global Programme in the Sabre EMEA Awards and Best International Campaign in the CorpComms Awards. The campaign also won World’s Best B2B Campaign in the ICCO Global Awards 2018, taking the trophy count to ten.  

CorpComms judges commended the campaign for achieving “such impressive results” and praised the “breadth and depth of impact” of the campaign and its “real commercial benefits”.


An A to Z of professional services marketing: what topics to cover?

Nigel Clark, Global Head of Marketing and Communications at SLR Consulting, frequently sees advice from serial bloggers about the benefits of writing regularly. Having tackled two books to date (see below), he thought he would take on the challenge in 2020 of writing a regular post and cover his pick of the A to Z of professional services marketing. Every week or two, he will attempt a letter in turn. Thankfully marketing is a very broad church, so there is no shortage of options, so in his first post he is seeking advice on what topics to cover. Listed below are ones he can think of and highlighted those he believes will provide a good balance across the A to Z spectrum. If you can think of a better selection or topics he's missed then please let him know.

Big Law’s Greatest Marketing and Business Development Challenge? Lack of Focus and Targeting, According to LexisNexis InterAction Survey

Collaboration continues to be a source of frustration for marketing professionals, while a new study shows marked improvement as digital initiatives increase

Law firms pursuing too many new business opportunities is adversely impacting their business development efforts, according to a study released today by LexisNexis InterAction. This lack of focus and poor prospect targeting was among the top obstacles for business development success, along with a lack of follow-up and heavy competition. 


Hogan Lovells names Stephen Allen as Head of Innovation & Digital

Hogan Lovells has named London-based Stephen Allen as Head of Innovation & Digital. He will be responsible for devising and implementing the firm’s innovation solutions relating to data science, artificial intelligence, machine learning, legal technology and digital productisation.


Walker Morris installs winning pieces of art from innovative design competition

The client meeting rooms in Walker Morris new office are brought to life with the installation of 13 winning original works of art.

As part of Walker Morris' continued and long-standing investment in the arts, the leading law firm launched an innovative competition, in partnership with Leeds Arts University, to commission 13 pieces of original artwork for its new office on Wellington Street.

Students from across the Leeds Arts University's disciplines were challenged to design a piece of art with a ‘distinctive' theme to reflect the Firm’s reputation as a distinctive commercial law firm. The artwork completely fills one of the walls in each of the client meeting rooms in the Firm's new building at 33 Wellington Street, Leeds which it moved into this summer. 


Email Blacklisting Explained

Professional Services Marketing technology firms like Concep work hard to achieve high levels of deliverability, yet blacklisting is always a risk.  Concep explain what blacklisting is, why it happens and outline what we do to prevent it from affecting our clients. This is an excellent read around a very topical and serious issue.


B P Collins announces three senior appointments

B P Collins, the Gerrards Cross and London law firm, has announced three new senior appointments. John Hargrave is its new chief operating officer; and will be working with the firm on a part time basis. Gina Connell becomes chief marketing officer and Adrian Moorhouse will move from being B P Collins’ non-executive director to non-executive chairman. All three roles will support senior partner Simon Deans, in driving the firm’s growth.  This follows the appointment of Steve Perry as business development manager earlier this year. 

John Hargrave joins with extensive experience in the European IT industry and is the former head of finance and operations at a regional law firm. As chief operating officer, part of his role will focus on furthering B P Collins’ operational efficiency following extensive investment in its technological infrastructure. He will also oversee the firm’s headquarters move to new premises in Gerrards Cross in 2020.


James Stringer joins Deloitte Legal UK

James Stringer has joined Deloitte Legal UK as BD Director. He was previously Global Head of BD for International Capital Markets at Allen & Overy (where he worked with Deloitte Legal UK’s Managing Partner Michael Castle) and was subsequently BD Director at Fladgate.


Concep Launches 5th Annual Email Performance Benchmarking Report for Professional Services

For the fifth year running, Concep has published its annual benchmarking report comparing email marketing performance in five professional services sectors.

The report compares email campaign metrics for Consulting, Legal, Financial Services - including Accounting, Real Estate and a group of other Professional Services such as Healthcare and Recruitment. The report reveals averages, by region and by sector for: deliverability, open rates, click to open and opt out rates. The findings are compared with last year’s metrics highlighting which sectors have improved the most.


Sunday – Content Agency of the Year!

Last night at the PPA awards, Sunday won Content Agency of the Year!

PSMG is delighted to share our members news!



Estera wins two awards at the Citywealth brand reputation and management awards

Lisa Mclauchlan, Group BD Director at Estera, a leading global fiduciary provider, has won the gold award for the BD and Marketing Director of the Year category in Citywealth’s Brand Reputation and Management Awards. In addition, the Estera marketing team won silver in the Overall Marketing Campaign of the Year category.  These awards recognise Lisa and the BD and marketing team’s outstanding achievements in developing Estera’s brand and contributing to the firm’s ongoing revenue growth.


Burness Paull to host Hugo Bieber, Chief Executive of UK Israel Business on Thursday 23 May

At a breakfast briefing hosted by Nick Nadell, Partner and Head of Israel Desk in the Glasgow office of Burness Paull, Hugo will analyse the key factors responsible for driving growth in the Israeli high-tech industry and how this  has enabled Israel to become the global hub for innovation. He will also give his outlook on what’s coming next, followed by an open discussion on how Scottish businesses can benefit from Israeli innovation to gain a competitive edge.


Legally Israel 100 - Israel Desk League Tables

Nishlis Legal Marketing

We are absolutely thrilled to bring you the first ever Israel Desks League Tables, showcasing those law firms that are not only involved in Israeli deals and with Israeli clients, but also with a deep understanding of market trends, of their clients’ opportunities, and the challenges to overcome.

After an extensive period of meetings, data collection and analysis, we would like to thank more than a third of all Israel Desks around the world for submitting a range of deals in M&A, high-tech, VC and private equity, real estate, and more - all helping to showcase their immense expertise to a hungry Israeli audience with a healthy appetite for international deals.


Dan Williams, Director at Comnexa is named as a finalist for the Institute of Directors Jersey Young Director of the Year

PSMG sponsor Comnexa are delighted to announce that Director Dan Williams has been named as a finalist for Young Director of the Year at the Institute of Directors Jersey 

The Jersey branch of the Institute of Directors (IoD) has announced a 23-strong shortlist of individuals for the tenth annual search to find the top leaders across Jersey’s private, public and voluntary sectors.

We send our congratulations to Dan and look forward to seeing him being named as the winner.  Good luck Dan!


Alex Smith to depart Reed Smith LLP for artificial intelligence services provider RAVN

PSMG member Alex Smith, Innovation Manager, Reed Smith LLP is leaving the firm to join RAVN, the artificial intelligence services provider. 

Alex told Cristiano Dalla Bona of The Lawyer, that part of his new role, created specifically for him, will be to oversee product management and client roadmap of the platform from implementation to delivery. 


Rebecca Wright, Senior Business Development Manager at White & Case to be part of the Qhubeka London Cycle Ride

PSMG community, Rebecca Wright, Senior Business Development Manager at White & Case is to join her former colleague, Jeremy Ford, Client Development Director of Ropes & Gray as they attempt to ride 300kms around London in 24 hours for the cycling charity Qhubeka.  Rebecca will be part of a 20 strong team raising much needed funds.


New Report from Soukias Jones - Discover 6 ideas to brand innovation & lawtech

There is growing evidence of buyers changing their habits to acquire ‘legal’ services from new sources. This is good news for the Big Four and swarm of alternative legal service providers, and a potential problem for all but a handful of premier law firms.

What’s more, a recent survey revealed 70% of in-house counsel were not sure what technology solutions their panel firms were using. 


Jeremy Ford, Client Development Director of Ropes & Gray, to ride 300kms around London in 24hrs for the cycling charity Qhubeka

In May 2019, Jeremy Ford, Client Development Director of Ropes & Gray, will be attempting to ride 300kms around London in 24hrs for the incredible Qhubeka cycling charity as part of a team of 20 fundraisers. Qhubeka raises money to bring bicycles that will last many years to vulnerable and in-need women and children across some of the most impoverished areas in South Africa, and the wider African continent.

Please support Jeremy in his efforts for this worthwhile charity!


LexisNexis Interaction launches Interaction for Office 365 globally today.

LexisNexis® InterAction®, a leading client relationship management (CRM) solution purpose-built for legal and professional services, today launched InterAction® for Office 365®, an advanced, high-performing application that embeds CRM data into existing workflows across Microsoft® Outlook, Excel and Word.



“The Real Deal: Law Firm Leadership That Works” - A new book to be published by Thomson Reuters in late 2019

Paul Smith, Partner and recent Chairman of Eversheds Sutherland and Sally Dyson, Founder of Firm Sense will be launching their new book in late 2019 “The Real Deal: Law Firm Leadership That Works”. 

Paul’s experiences as immediate past Chairman of Eversheds Sutherland form the backbone of this book into which Sally weaves accounts from pioneering law firm chiefs who have transformed the fortunes of their firms.  


Marketing Technology Firm Concep Sets Out New Vision Following Management Buy-Out

Marketing technology firm Concep has just completed a successful MBO. The senior team, led by investors Beaumont Capital, has bought the company from its external shareholders, including former founders, for an undisclosed sum. 

With offices in London , New York , Sydney and Sofia , Concep currently provides around 300 clients in the legal and professional services industry with digital marketing solutions. More than 50% of Concep's clients are law firms, including a significant number of the global top 250.


Helena Samaha named to succeed Carl Anduri as President of Lex Mundi

Lex Mundi’s board of directors has appointed Helena Samaha as its next President, succeeding Carl Anduri, who has led the organization for the last 19 years.

Ms. Samaha commented, “I am excited and privileged to be the next president of Lex Mundi. I appreciate the confidence the Board of Directors has placed in me. I look forward to working with our member firms around the globe to continue to build upon Lex Mundi’s tremendous global client service platform.”


6point6 unveils new brand identity

6point6, the leading technology consultancy specialising in digital, emerging technology and cyber, has revealed a new brand identity, reflecting its ongoing investment in the firm and clients.

The full rebrand, including website and social media redesign, highlights the company’s exceptional growth and establishes its position in the market. In the last seven years, 6point6 has grown to over 130 personnel, and is a trusted partner to HM Government and leading financial services and media companies, including Experian, the BBC and the Telegraph Media Group.


Spiranti Taster Session: Experience the Energy of Innovation

As the Spiranti Academy prepares to launch thier exciting new St John’s Innovation Leadership Programme, they wanted to invite you to come and sample the energy and excitement that will characterise the programme ….. so please join them at their Launch Celebration Evening on 27th February.  

The evening will start with drinks and meeting the team, before providing a hands-on demonstration of the experience the programme will deliver to participants. They will also share the experiences of the amazing brains in the room (that will include you!) to discuss the experiences all organisations face when trying to innovate with pace.


Alithya are proud to be the 23rd PSMG Annual Conference mainline sponsor

When we met Gail and the PSMG team we knew that our business ethos and strategy aligned with the organisations. As Gail advocates change is ever-present, ever-demanding and ever-challenging to an extent possibly unseen for a generation or more.

Change will be our theme at the conference and we will share with you how we have developed a methodology that will help to make the business case for digital change for your organisation. 


John Birrell joins CMS

John Birrell has recently joined CMS as a Client Manager for TMT and Energy sector strategic clients.

John was previously a Client Relationship Manager at BCLP where career highlights include being wrongly identified as a tax associate on Roll on Friday, and being crowned ‘Most Affable Man’ at the annual Marketing away day.”


Have you heard about Spiranti

Gail Jaffa (PSMG) and Ben Kent (Meridian West) are delighted to announce their new joint venture Spiranti.

Spiranti is an exclusive leaders circle of partners, clients, innovators, technologists, business developers, university professors, disruptors and experts from outside the professional services sector. 

We will share practical insights and ideas on how to innovate and will discuss issues honestly and openly in a safe and exciting environment to discover new ways of shaping the way we all do business.  It is a genuine community that shares knowledge, challenges perceptions and creates ideas.

We are delighted to be partnering with St. John’s Innovation Centre at Cambridge




Fullscope an Alythya company in the UK are mainline sponsors of the PSMG 23rd Annual Conference 2019

We are delighted to announce that our mainline sponsors for the 2019 PSMG Annual Conference is Fullscope an  Alithya company in the UK  a world leader in strategy and digital technology. Huge thanks go to everyone at Alithya for their tremendous support. Why not join them at their dedicated conference workshop?   


Beverly Landais fully accredited as a Strengths Profile Practioner

Beverly Landais has received full accreditation as a Strengths Profile Practitioner having successfully completed her training. 

Beverly says "I have been using Strengths Profile for some time and decided to take my expertise to another level with full accreditation. I am really glad to have done it. I am using it with individuals as well as teams to support personal development and professional growth. This adds to my other accreditations to use Hogan Assessments and PROPHET Senior Leadership Team Profiling".



Man Bites Dog expands teams

Man Bites Dog, the strategic ideas company, has expanded its professional services thought leadership team with a number of key senior appointments. 

Alex Lambeth, former COO of Invest Africa, has joined as a senior consultant to expand the company’s vibrant international trade practice. With a decade’s experience in international trade relations, Alex brings a wealth of expertise in high-growth markets and public affairs. Alex has worked at the highest level with governments in the UK, Europe and internationally and has a sound knowledge of the global business community. 



Baker McKenzie appoints James Wilson as chief client development officer

Baker McKenzie has announced the appointment of James Wilson as the firm's first chief client development Officer. He will oversee all business, development, marketing and communications (BDMC) operations for Baker McKenzie, defining strategies and approaches to support the firm's overall vision.


asb law wins award for innovation at the FT Innovative Lawyers Awards Europe 2018

FT Innovative Lawyers Awards Europe

Sussex and Kent-based legal and consultancy firm, asb law LLP, won an award for innovation last week at the FT Innovative Lawyers Awards Europe 2018.  Managing Partner, Andrew Clinton and Head of Corporate Relationships, Lyndsey Ratcliffe, attended the event at the Natural History Museum in London. They were delighted to receive the award for Innovation in the business of law: New business and service delivery models .

Centrum - The new online PSMG Magazine

Centrum - The new online PSMG Magazine

Keep your eyes peeled We will shortly be sending you the latest issue of the PSMG magazine. We’ve had a facelift - and quite a major one at that!

Now called Centrum   our Magazine is produced on a fully interactive new digital publishing platform. The days of cumbersome, unresponsive static online versions or printed magazines – often incompatible across the various platforms – are gone!



Enable celebrate its' 5th birthday with a present for PSMG members

A busy birthday!

Enable has had a busy 5th birthday year.  PitchPerfect, their pitch automation tool, is in great demand and in the last few months Linklaters and another Top 75 UK law firm have joined their rapidly growing client list, which includes UK, European, and US professional services firms. PitchPerfect is popular with professional services firms because it makes creating pitches and credential documents a lot more efficient.  Using Word & PowerPoint branded templates and content saved in one central repository users can create quality documents in minutes, rather than hours.



Wilson Legal Solutions and Stanton Allen Ltd complete Merger & Acquisition

Together Wilson and Stanton Allen form leading services partner to professional services firms around customer relationship management and business development applications

Wilson Legal Solutions and Stanton Allen Ltd. have merged operations into a united company, having finalized the terms of an agreement announced in May of this year.

U.S.-based Wilson Legal Solutions is a leading provider of software and services that help professional services organizations improve business performance.

U.K.-based Stanton Allen is a leading customer relationship management (CRM) and business development consultancy that provides related software and services to professional services firms. The consolidation brings together two experts in the professional services sector, resulting in an organization that is perfectly suited to help the industry meet its evolving needs regarding business development.


New joiners at Ropes & Gray

Wallis Ranatunga recently joined Ropes & Gray in London as the Senior Client Development Manager for the Private Equity & Private Investment Funds industry groups.


Additions to the Meridian West Team

Alastair Beddow, Managing Director of Meridian West is delighted to announce additions to their team.

Joining the Meridian West team this June are Helen Trudgeon and Emily Miller.


Meridian West announces exciting leadership changes

Meridian West announces the promotion of Alastair Beddow to Managing Director, effective today. He will take over the leadership of the firm from Ben Kent, who founded Meridian West in 2001. Ben will remain a Director and closely involved in the delivery of Meridian West client projects.


Concep 2018 Benchmarking Report

How does your B2B Email Marketing performance stack up?

Concep – providers of B2B digital marketing solutions to professional services firm have compiled a benchmarking report to help you compare the performance of your email campaigns against 6 sectors.


Soukias Jones - 20 years in professional services’ branding!

Grahame Jones, Managing Director of Soukias Jones says after 20 years of working for law, accountancy and consultancy firms, they deserve a medal but instead decided to mark the occasion by refreshing their website.

They have also developed a fun online quiz on professional services’ branding! Yes, professional services’ branding can be fun!


DH Design have been appointed EMAPs new design agency

DHD will be working across EMAPs complete portfolio of brands, producing marketing collateral for all events, subscriptions, recruitment and marketing solutions.  



ELD International and the Global Counsel Leaders Circle strategic partnership with Right Hat

Right Hat values the international experience and knowledge brought by Leigh Dance of legal buyers for their communications projects with law firms and other providers. Leigh's work with corporate legal and compliance teams often requires good design and execution, to help in-house counsel communicate strategy and performance. Enter Right Hat.



PSMG launches a brand new programme - “Managing to Lead”

PSMG is pleased to announce a new series of breakfast meetings that has been developed specifically for Marketing & BD Managers who are working towards senior leadership positions in the future. 

This new initiative is not only intended to be educational and informative but will provide delegates with the opportunity to develop their personal brand, a network of peers and will offer unique interaction with senior Marketing & BD leaders across the Professional Services sector. It will also provide greater insight for the road ahead and the challenges faced when progressing from manager to leader. 


Strategic Tendering for Professional Services wins at Business Book Awards 2018

Kogan Page is delighted to announce that Strategic Tendering for Professional Services: Win More, Lose Less , by leading professional services experts Matthew Fuller and Tim Nightingale, has won Business Book of the Year in the Selling the Dream category at the inaugural Business Book Awards .

The Business Book Awards celebrates the work of authors who have shared their industry or market knowledge, experience and expertise in published book form. The event aims to highlight the quality and variety of business books in the market and offers industry-wide recognition to new and established authors writing on a multiplicity of subjects for a diverse readership.


Eric Murangwa Eugene awarded MBE in 2018 New Year Honours

We are delighted to announce that Eric Murangwa Eugene, the founder and Executive Managing Officer of Football for Hope Peace and Unity (FHPU Enterprise), PSMG's chosen Charity, and Survivors Tribune, has been awarded an MBE in the Queen’s New Year’s Honours list for his services to the Awareness and Education of Genocide against the Tutsi of Rwanda.

"This award is not just for me, it is also for all the survivors who continue to fight for justice, challenge denial and keep the memories of our loved ones alive".

We are absolutely delighted for Eric and his family.  Much deserved!


Price Bailey named in The Sunday Times Top 100 Companies to Work For 2018

Price Bailey is delighted to be recognised by The Sunday Times as one of the UK’s ‘Top 100 Companies to Work For’ in their 2018 survey. 

Listed at number 77 within The Sunday Times 18th annual ‘Top 100 Companies to Work For’ in the mid-size category, East Anglian based chartered accountants and business advisers also received the Best Companies™ 2 Star accreditation, recognising outstanding employee engagement.


Marc Potter joins Price bailey as a Senior Manager in their Insolvency and Recovery team

Price Bailey chartered accountants and business advisers have appointed Marc Potter as a Senior Manager in their Insolvency and Recovery team.

Marc joins Price Bailey with experience working for a top 10 UK accountancy firm, having accumulated nearly 30 years’ working within Insolvency overall. His breadth of experience covers all aspects of corporate and personal insolvency across various industries including Construction and Healthcare, amongst others.


Price Bailey Charity Partner joins panel for prestigious Westminster Legal Policy Forum

Helena Wilkinson from Price Bailey in Cambridge joins the panel at the Westminster Legal Policy Forum to discuss ‘The future for charity law and governance’ 

Helena Wilkinson, Partner and Head of Not for Profit at Price Bailey, the Cambridge based chartered accountants and business advisers will join a panel of Charity industry experts to discuss the latest viewpoints on accountability and reporting, the role of Trustees and the implications of the new Charity Governance Code.


IBB Solicitors to merge with Turbervilles Solicitors

IBB Solicitors is merging with an Uxbridge business in order to cement its position in the Buckinghamshire legal market. 

The merger between Iliffes Booth Bennett (IBB) Solicitors and Turbervilles Solicitors will complete on 1 January 2018.


Eversheds Sutherland International names first-ever female chair

Eversheds Sutherland International names first-ever female chair 

Eversheds Sutherland International has appointed its first ever female global chair, after partners voted for financial services head Pamela Thompson to replace Paul Smith next year.


Nisus Consulting’s Rob Jackson to join Allen & Overy

Nisus Consulting’s Rob Jackson to join Allen & Overy


After two years at Nisus Consulting, Rob Jackson has joined the Client Listening team at Allen & Overy. Having previously led many independent research projects on behalf of Nisus’ clients, the team wishes Rob the best of luck in his new role at A&O


Women in FinTech Power List 2017

We are delighted to announce that Isha Chander, Sector Manager Financial Services at Addleshaw Goddard LLP was listed in the Women in FinTech Power List 2017.  The list is launched by Innovate Finance, the leading trade body for FinTech. This is a huge achievement for Isha to be recognised in this way and should be warmly congratulated!


PSMG Annual Conference – Exhibitors Announced

We are delighted to announce and welcome back many of our long term supporters as Exhibitors at this year’s annual conference on 22nd November.

Why not join us to find out from the leaders in their field the insights they can provide to help us in our quest to stay ahead position ourselves as agents of change with our firms.


PSMG Annual Conference – Sponsors Announced

We would like to thank Concep, Enable and Passle for their tremendous support in being our three exclusive sponsors at this year’s annual conference on 22nd November.   We are delighted to be working with them, once again, and are proud to be associated with them.   You will also be able to meet with them in the Exhibition Hall where you can access their wealth of experience and knowledge as they help us to understand the changing world in which we are now moving.


Blue Legal launches in The US with the opening of a New York Office

UK based recruitment firm Blue Legal has launched its first overseas office in New York. Blue Legal said the US operation is an extension of its European and Asia presence to support its longstanding service to global clients. 


asb law announces strategic alliance with Elevate

asb law announces strategic alliance with Elevate to deliver world-class legal consultancy, technology and services to clients.                                      

asb law, a law and consultancy firm leading innovation in legal services, today announced a strategic alliance with the law company, Elevate.  

“Providing high quality legal advice is no longer enough to satisfy the discerning needs of buyers of legal services”, said Andrew Clinton, Managing Partner of asb law. “Our research clearly showed there was a need from progressive in-house legal departments for market insight and consulting capabilities to help those departments design and deliver more effective ways of operating.


The State of Mobile in the top 300 Law Firms

The State of Mobile in the top 300 Law Firms


Financial Times Innovative Lawyers Awards 2017

We are delighted to announce that Addleshaw Goddard, who are presenting a workshop at the PSMG Annual Conference on 22nd November, have been ranked as 'standout' and came second in the 'Supporting Start-ups' category for AG Elevate, their FinTech programme, at the Financial Times Innovative Lawyers Awards 2017.


PSMG Jersey event to focus on digital and social selling

Digital and social selling is the theme for the first event of the Professional Services Marketing Group (PSMG), Jersey.

Featuring case studies from HSBC and Visit Jersey, as well as a presentation by UK-based experts, Digital Leadership Associates, it will explore current trends and best practice in digital marketing and social selling.

"Delivering Digital: How to survive and thrive in the Information Age" is being held at the Freedom Centre, Bath Street on Wednesday October 11th from 4pm to 7pm.


PSMG launches in Jersey!

A new PSMG marketing group has launched in Jersey focusing on the professional services industry. 

The ‘Professional Services Marketing Group (PSMG), Jersey’ has been formed by a number of the island’s senior marketers to exchange ideas, share best practice, collaborate on projects and advance the reputation of the profession locally. 

It is an affiliate group of the PSMG in London, an independent and forward-thinking partnership set-up almost 30 years ago to focus on educating, training and empowering all those in marketing and business development. 

PSMG Jersey will host a number of events throughout the year, beginning with a launch event on Wednesday October 11th. Featuring case studies from HSBC and Visit Jersey, as well as a presentation by Digital Leadership Associates, it will explore current trends and best practice in digital marketing and social selling. 

PSMG Jersey co-founder Martyn White, Head of Corporate Marketing and Business Development at Carey Olsen, said the idea for the group had been embraced by Jersey’s senior marketers from businesses such as Carey Olsen, Equiom, Jersey Finance, Sanne, JTC, Aztec, HSBC and many others.


The Kenya Cup Charity Football Tournament

Rainmakers UK are partnering with Glad’s House to host a charity 5-a-side football tournament at Powerleague Shoreditch. Come and showcase your footballing skills and confirm your organisation's position as best the 5-aside team in the capital!


PSMG research: law firm marketing teams benefit from KWM Europe collapse

The London offices of numerous leading law firms have hired marketing professionals caught up in the failure of King & Wood Mallesons’ (KWM) European operations, which went into administration on 17 January this year. 

Research undertaken by the PSMG Magazine reveals that rival law firms hiring former KWM marketers in recent months include Addleshaw Goddard, Baker McKenzie, DWF, Eversheds Sutherland, Linklaters, Herbert Smith Freehills, Slaughter and May and Taylor Wessing – to name but a few.



Team Somaliland triumphs in Play 2 Remember Tournament

Team Somaliland, a team lead by Duncan Lewis solicitor Ahmed Aydeed, triumphed in the Play 2 Remember 5-a-side football tournament, held earlier this month in London. 

The annual Play 2 Remember tournament is timed to coincide with the 100 days of remembrance for the 1994 Rwandan genocide against the Tutsi, as well as the UN International Day of Sport for Development and Peace. Play 2 Remember is organised by Football for Hope, Peace and Unity (FPHU), the PSMG’s chosen charity for 2017. FPHU is overseen by the former goalkeeper of the Rwanda national football team, Eric Eugene Murangwa.



New LMA survey published

Cross-selling to existing clients is the most important goal of law firm business developers and marketers in 2017, according to a new survey of US-based marketing professionals. The survey, Aligning marketing and business development resources for law firm growth , was undertaken by Bloomberg Law® and the Legal Marketing Association, the PSMG’s US affiliate.

Free copy available.




PSMG duo publish strategic tendering book

PSMG members Matthew Fuller and Tim Nightingale have published a new book, Strategic tendering for professional services: win more, lose less . The book is intended to offer end-to end best practice on the pitching process, covering everything from which requests for proposals to respond to, to the all-important face-to-face presentation, through to post-pitch follow up.

The book is published by Kogan Page, costs £29.99, and is available direct or via Amazon.



Gateley appoint Connect

Gateley, the AIM legal services provider, has appointed Connect, a Midlands-based agency, to manage all of the firm’s marketing and communications work.


Weightmans appont communications agency Citypress

National law firm Weightmans has appointed communications agency Citypress to handle the firm’s PR. The appointments followed a competitive tender that saw the law firm consolidate its existing regional and national briefs under a single agency.


ORCL: don’t over-declare – or exaggerate – your lobbying role

The head of the Office the Registrar of Consultant Lobbyists (ORCL) has called on organisations involved in lobbying – including professional service firms – not to overdeclare their involvement in the process, where no direct communications with key government representatives has occurred.


Reed Smith is rolling out Enable’s PitchPerfect solution

Reed Smith is rolling out Enable’s PitchPerfect solution, which allows users to create pitch documents within Word or PowerPoint via pre-populated templates


ROI on law firm marketing expenditure still elusive, study finds

Latest research finds that Marketing & Business Development (BD) Directors and CMOs at the world’s leading law firms are not confident that they can demonstrate a return on their firms’ investment in marketing and BD.

The 2017 Law Firm Marketing Operations Index, conducted by consulting firms Totum Partners and Calibrate Legal, surveyed marketing leaders, including Marketing and BD Directors and CMOs, at the largest law firms in the UK, United States and Canada.


Strategic tendering for professional services: win more, lose less

Anyone who works within the business development function of a professional service firm will know that tendering is one of the highest-pressure activities that comes with the role. A new book by Matthew Fuller and Tim Nightingale may help make overseeing this process a little less fraught.

Michael Graham of Oxera Consulting LLP very kindly agreed to review this new book on behalf of PSMG.

PSMG members can obtain a discount on the purchase price of "Strategic tendering for professional services: win more, lose less". You won't be disappointed!


Beverly Landais joins the Trusted Coach directory

Beverly Landais is delighted to announce that she has been accepted to join the Trusted Coach directory as a Founder Member.  

Finding a professional coach is difficult when anyone can call themselves a ‘coach’. There are many types of coach; Executive, Leadership, Confidence, Relationship, Life, Career, Performance, Business Coach etc. This makes it challenging to find someone who has the right skills, qualifications and can demonstrate tangible results in the area you would like to develop.


Football for Hope, Peace and Unity - 5-A-Side Football Tournament London Play2Remember – 1st April 2017

London Play2Remember is an annual 5-a-side football tournament with a social goal: promoting reconciliation and togetherness through sport.

Established in 2014 by Football for Hope, Peace and Unity (FHPU), PSMG’s chosen Charity, and in collaboration with several community outreach groups, London Play2Remember provides a chance for survivors of genocide and mass atrocities, as well as their supporters, to get together in a spirit of commemoration and hope.

London Play2Remember takes place on the first weekend of April to coincide with the international day of remembrance for the 1994 genocide in Rwanda on 7 April and the United Nations International Day of Sport for Development and Peace (IDSDP) on 6 April.

The event is open to men, women and mixed teams. 

Please join as a team or individual player (you will be allocated to a team) to play on the day, or as a spectator to watch the fun and support our cause. The event is not for profit, any proceeds will be used to cover running costs or will be donated to the organisers to fund our work with vulnerable survivor, migrant, and refugee groups.


PSMG’s new marketing and BD skills programme: have your say

The PSMG together with its education partner, Cambridge Marketing College, is launching a new marketing and BD skills programme – and we want to hear your views. With your input, we want to create the benchmark programme in our sector for marketing and BD specialists.

For a number of years, the PSMG and Cambridge Marketing College (CMC) have offered marketing and BD specialists the only Chartered Institute of Marketing (CIM) accredited qualification in professional services marketing. The Professional Services Pathway to the CIM Diploma in Professional Marketing is a unique offer, and has been successfully pursued through either evening class or distance learning study by many marketers in our sector.


Bryan Cave Appointment

International law firm Bryan Cave LLP has appointed Keith Hardie as director of marketing for Europe. In this newly created role, Hardie will develop and manage the firm’s marketing strategies across its European offices.

He joins the firm from Bird & Bird, where he was head of marketing and communications. Hardie was also previously a commercial director of Baseline, a joint venture between Bird & Bird and management consultants ASE Consulting.


KPMG Appointment

Paul Middleton has joined KPMG as senior corporate communications manager, with a particular focus on Brexit-related communications.

Middleton previously worked for Ketchum, a global PR agency, where he specialised in media relations strategy and issues management.


Berners Marketing Appointment

Sarah Dyas has joined Berners Marketing as head of legal content. Dyas, a qualified lawyer, previously worked at the University of Law.


Atkin Chambers Appointment

Emily Morris has joined Atkin Chambers a head of marketing. Morris, who previously ran her own consultancy business, sits on the chambers’ newly formed management team.

She has worked in the professional services and financial sector for more than 25 years.


PSMG Appointment

Shelia O’Gorman has joined the PSMG’s London headquarters as office manager. O’Gorman has extensive experience in the professional service sector, and previously worked as a PR specialist.


PwC recognised in DADI award

PwC’s in-house team were commended for their work in transforming the firm’s digital communications. The recognition was given in the professional services website, app or campaign category at the recent Drum awards for the digital industries (DADI).


Lewis Silkin rebrands

Lewis Silkin, the top 100 UK legal practice, has unveiled a revamped brand identity and website. The relaunch is the culmination of an 18-month process, which aimed to align the firm’s visual identity with that of its long-term business expansion strategy. Unusually for a law firm, the rebrand forms part of the practice’s expansion into non-legal services.


Baker McKenzie in visual identity refresh

Global law firm Baker & McKenzie has undergone a visual identity refresh, dropping the ampersand from its name. The firm now trades as Baker McKenzie. The legal practice was assisted with the refresh by the New York-based branding agency, SS+K. SS+K is part of M&C Saatchi Worldwide.


Chambers launches invitation-only social network

Legal directory publishers Chambers & Partners has launched ChambersConnect, an invitation-only social media network for lawyers. The free-of-charge network is open to private lawyers who are ranked in the various Chambers legal directories, together with executives at major corporates who regularly instruct the legal profession.


Grist: Facebook tops LinkedIn for thought leadership

Facebook is the most popular source of corporate thought leadership among FTSE 350 c-suite executives, according to a new study by Grist, the London-based business-to-business content marketing agency. Facebook was cited as the social network where senior executives were most likely to engage with business content (79 per cent), compared with Twitter (73 per cent) and LinkedIn (68 per cent).


Professional advisory giants acquire communications firms

Two of the UK’s largest professional service firms have expanded their client-facing marketing and communications services capabilities by way of acquisition. On 29 November 2016, Accenture announced it had acquired Karmarama, one of the UK’s largest independent creativity digital and data agencies. Then, on 13 December 2016, Deloitte confirmed its acquisition of Regester Larkin, a crisis, issues and reputation management consultancy.


Mismatch between clients’ and legal advisors’ digital resource expectations, study finds

Law firms are failing to provide major corporate clients with several key digital resources they want, while also overproviding resources clients are less keen to receive, according to a new report by Eversheds and Winmark.

One section of the wide-ranging study, Raising the bar: digital technology and the enhancement of legal services , compared the priorities of in-house counsel with those of legal service providers. More than half of the in-house counsel surveyed had an annual legal budget of £1 million or more, while more than half of the legal service providers surveyed had an annual turnover of more than £71 million.


Acuigen is voted the most innovative business in Bedfordshire

Acuigen has been awarded the Business Innovation Award at the Bedfordshire Business Awards 2016.

The awards - launched this year by Bedfordshire on Sunday and sponsored by Barclays - recognise the hardworking local businesses and people achieving success in our community. From almost 200 entries, category judges whittled the entrants down to just one winner in each of our 14 categories.

In this category, judges were looking for a business that has introduced a new product, process, invention, idea, or design that has made a significant contribution to the business, its customers and/or the wider marketplace.


Read Smith announces new CMO

Reed Smith has promoted its Director of Marketing EMEA to its Chief Marketing Officer. London-based Sadie Baron took the new role in September.


TSP creates new head of marketing

Kent law firm Thomson Snell & Passmore has provided Charlotte Eberlein to Head of Marketing and Business Development. She joined the firm in 2013 from Hogan Lovells and leads a team of four.

Thomson Snell & Passmore is one of the UK’s oldest law firms, and will celebrate is 450th anniversary in 2020.


Totum Partners grows

Totum Partners has strengthened its marketing and business development team with the appointment of Lacey Palmer.


RSM's Chief Marketing Officer James Grant makes partner

RSM, the audit, tax and consulting firm, has promoted its Chief Marketing Officer, James Grant, to the partnership.

The former British Army captain joined RSM in 2008, taking the CMO role in 2015, leading the firm through a global rebranding exercise that saw the entire RSM international network in 120 countries adopt the new RSM logo.


Gordon Brown – ClientSavvy

Gordon Brown, one of the leading consultants in the professional services client programmes and independent client conversations space, has set up a new business - ClientSavvy.

"Current organic growth in the professional service market is hiding a lot of systemic shortcomings in key client programmes," he told The PSMG Magazine . "The market is starting to edge towards new buyer/seller relationships as clients are changing the game again. It's going to get much much tougher and these shortcomings will impinge on where and how firms can grow in uncertain economic times."


PSMG and CMC announce major changes to the CIM Diploma in Professional Marketing

The CIM Diploma is changing to better fit the specific needs of professionals in our sector, says Nigel Clark, Executive Director, PSMG


Autumn news from The PSMG

I am sure by the time you read this column the summer holidays will be in the dim and distant past, but there will be lots going on at the PSMG to brighten up your Autumn and Winter months. 

The only cloud on the PSMG horizon is that our longstanding editor Matt Baldwin has after eight years of holding my hand (and my predecessors before that) has reluctantly decided to step down to concentrate on his own thriving PR consultancy. 

I am sure you will all agree that Matt has, over the years, served us well in the marketing community by helping PSMG to deliver top notch contributors and content to the nagazine. Matt, I would like to publicly thank you for all the support, encouragement and sheer hard work you have given over the years. I could not have done it without you! You will be missed but you will not be forgotten. You will always be part of the PSMG community and I am sure our long standing relationship will surface again in the not too distant future.


PSMG/Meridian West “Innovation Survey” – Your help needed!

PSMG and Meridian West would like to invite you to participate in a survey “What does Innovation Mean to Your Firm?” The findings from this latest piece of research from Meridian West will be released at the PSMG Annual Conference and a copy of the Report will be sent to everyone who takes part. 

Only the results will be published. Details of all participants will remain confidential!  


PSMG is delighted to announce that Concep is a Sponsor and workshop presenter with Abena Poku, Hogan Lovells at the 2016 Annual Conference

PSMG is thrilled to be working yet again with Concep one of only three exclusive sponsors at this year's Annual Conference. Concep are very generously providing a custom built interactive Conference App which all delegates will receive shortly included in the delegate fee. It has all the bells and whistles you can imagine and we hope you are as excited with it as we are!


McLoughlin Ball Pty Ltd sponsors of the PSMG 21st Annual Conference Lunch

PSMG is delighted to announce McLoughlin Ball Pty Ltd is one of only three exclusive sponsors at this year's Annual Conference and we very much look forward to working with them.


Richard Parnham to take over as Editor of The PSMG Magazine

PSMG is delighted to announce, that following the departure of our long standing Magazine Editor, Matt Baldwin, it give me huge pleasure to announce that Richard Parnham, a legal journalist, copywriter and researcher has very kindly agreed to take over the role.


Matt Baldwin, Editor of The PSMG Magazine, to step down after many years.

PSMG would like you to know that our longstanding Editor Matt Baldwin has after 8 years of holding my hand (and my predecessors before that) has reluctantly decided to step down as Editor of the PSMG Magazine to concentrate on his own thriving PR consultancy.


Microsoft are the headline sponsors of The PSMG 21st Annual Conference on 16th November 2016

We are delighted that Microsoft are the headline sponsors of the PSMG 2016 Annual Conference where we will analyse the “business of innovation” within the complex and challenging marketplace in which clients, professional services firms and their marketers now operate.   


Beverly Landais of Saunderson House qualifies as Associate Certified Coach (ACC)

We’re pleased to report that having completed her PG Cert in Business and Personal Coaching earlier this year, Beverly Landais has also achieved the designation Associate Certified Coach (ACC). The honour was conferred on Beverly by the International Coach Federation (ICF). 


Alice Chamberlain joins Saunderson House as a Marketing Co-ordinator

Alice will be responsible for managing the on-line presence at Saunderson House as well as supporting PR activities and the CSR programme.


In-House Community Counsel of the Year Awards

Eversheds, Heba Ali, Lenovo, Intel and Aboitiz Equity Ventures, Inc. claim top honours at inaugural In-House Community Counsel of the Year Awards

HONG KONG, 27 May 2016 – In-House Community today announced the winners of its inaugural regional Counsel of the Year Awards, following an exclusive ceremony at Hong Kong Jockey Club last night. The awards bring together the cream of the legal industry in Asia and recognise achievement across a range of categories, including dedication, innovation, efficiency and value, integration, encouragement and improvement and corporate social responsibility and diversity.


The PSMG 21st Annual Conference - "Innovation isn't easy, but it's simple"

Save the date - 16th November 2016

Venue: One America Square Conference Centre, 17 Crosswall, London EC3N 2LB

We are delighted to announce that Matt Whalley, Director, Legal Risk Financial Services Legal, Ernst & Young LLP and Paul Smith, Chairman, Eversheds LLP will deliver our two morning keynotes.

Workshop presenters include:-

Tim Pullan, Partner at Taylor Vintner Solicitors and CEO of ThoughtRiver 

Ben Kent, Managing Director, Meridian West

E. Leigh Dance, President, ELD International LLC  

More details of the 21st PSMG Annual Conference and speakers will be released in due course.


Citywealth Powerwomen Awards - Beverly Landais, Saunderson House - Award Winner!

Saunderson House was represented at the recent Citywealth Powerwomen Awards by  Beverly Landais, Swaati Taylor  and  Charlotte Kennedy. Beverly Landais, who was an award winner, was interviewed following the event on the topic of the importance of business networks, coaching and talent management. Her interview may be viewed  here.


Football for Hope, Peace and Unity (FPHU) PSMG’s chosen Charity for 2016 needs footballers!


Play 2 Remember is a 5-a-side football tournament giving a chance for survivors of genocide and mass atrocities, as well as their supporters, to get together in a spirit of commemoration and hope.

PSMG and FPHU needs your help! Please join as a team or an individual to play on the day. What about pitching your skills against a team from another firm? How competitive are you? 

Or just come as a spectator to watch the fun!


PSMG partners with Meridian West and Kommercialize to deliver full day training courses

Throughout 2016 PSMG is running in partnership with Meridian West and Kommercialize four full-day training workshops   designed to equip professional services marketers with the knowledge, skills and best practices needed to have greater impact in their role.


Team Rwanda Cycling

For the first time in history, Rwanda scored three medals at the African Continental Championships held in Morocco last week. Rwanda rode away with one gold and two silver medals.


New BD director at Wragge Lawrence Graham

Wragge Lawrence Graham has appointed Andrew Warren its new Business Development Director. Andrew joined the firm at the end of 2015 from DLA Piper, where he was its Head of Marketing Operations. 

Throughout his 18 years at DLA Piper, Andrew has been heavily involved in brand and general business development, client relationship management and several international mergers, helping to transform the law firm into one of the largest in the world today.


Meridian West partners with Questback to launch Compass a next generation client feedback portal for professional services organisations

Meridian West and Questback hace launched Compass, a next generation client feedback platform designed specifically around the needs of professional services organisations. It meets the growing need for legal, accountancy and real estate firms to listen to clients and link their responses to business objectives.

Compass makes it simple to drill down to more detailed information, by service, sector, region or profitability of individual clients; and alerts managers to potential problems early, enabling remedial action to be taken. By providing real-time insights from clients and staff, it enables organisations to identify the practical steps that will protect revenue at risk, reduce write-off, and identify cross-selling opportunities.


Buckles named law firm of the year

Peterborough-based Buckles has been named ‘law firm of the year’ at the annual LawNet Awards.


Football for Hope, Peace and Unity – PSMG’s charity for 2016

White & Case’s Tom Lavin introduces the PSMG’s chosen charity for 2016 - Football for Hope, Peace and Unity in Rwanda.

My name is Eric Murangwa Eugene and I am the Founder and Managing Director of Football for Hope, Peace and Unity (FHPU), an organisation that uses sport, in particular football, to encourage young people and their communities to be active in the fight against prejudice and intolerance in Rwanda and beyond. I’m very pleased to announce that we have been chosen as the partnering charity of PSMG for 2016.


The results are in… Totum’s Business Services Salary Benchmarking Survey 2016

Are law firms doing enough to attract and retain the best business services talent? Totum share the highlights from their latest and most comprehensive salary survey yet. Now into its tenth year, their latest Business Services Salary Benchmarking Survey has been the most comprehensive yet, covering a wider breadth of firms than ever and detailing even more about the on-going development of business services functions in the legal profession. They are delighted to detail just a few of their findings.


Saunderson House receives Gold Standard Award 2015

Saunderson House are delighted to have received the award for Independent Financial Advice at the Gold Standard Awards 2015, in a ceremony held at the House of Commons on the 26th November, hosted by Sir David Amess MP.  This is the second consecutive year the firm has been honoured by the award. Saunderson House was represented by Lawrence MasonTim Fuller, James Saddington and Beverly Landais, who attended the ceremony to receive the award.


PSMG Annual Conference - Workshop Bookings to open Monday 2nd November!

PSMG is pleased to announce that workshop bookings will open on Monday 2nd November. For those who have already booked to attend our Conference please look out for our extremely interactive Conference App generously provided by Concep.  Full details will be available via the App for you to make your choice of workshops.

As we now have limited places available for the Conference please book your space today if you wish to join us and be assured of receiving your choice of workshops.

Our Conference is aimed at all professional services marketers and business development professionals not just the legal sector!


PSMG is delighted to announce that Passle is a Sponsor at the PSMG 2015 Annual Conference

PSMG is delighted to announce Passle is one of only three exclusive sponsors at this year's Annual Conference and we very much look forward to working with them. Why not join us and Passle on 18th November and find out more at their workshop on “How to write a content marketing strategy that is deliverable and drives growth"


Totum significantly strengthens its specialist law firm management recruitment offering

Totum, the leading law firm management recruitment agency, has announced today a number of significant developments that will enable it to better service the needs of its clients in the rapidly evolving legal recruitment market.


PSMG Annual Conference - Two Vice Presidents to present a workshop!

PSMG is delighted to announce that John Smith , latterly Vice President Continental Europe, Tyco Retail Solutions and Tony D'Onofrio , Vice President, Global Accounts, Tyco Retail Solutions have kindly agreed to run a workshop at the PSMG Annual Conference "Going for Growth? Set the path - don’t just follow it! in London on 18th November.


PSMG is delighted to announce that Concep is a Sponsor of the 2015 Annual Conference

PSMG is delighted to be working yet again with Concep one of only three exclusive sponsors at this year's Annual Conference. Concep are very generously providing a custom built interactive Conference App which all delegates will receive shortly included in the delegate fee. It has all the bells and whistles you can imagine and we hope you are as excited with it as we are!


PSMG is delighted to announce that Lexology is a sponsor of the 2015 Annual Conference

PSMG is delighted to announce Lexology is one of only three exclusive sponsors at this year's Annual Conference and we very much look forward to working with them.  Why not join us and Lexology on 18th November and find out more about the detailed analysis and tailored updates they deliver to business professionals worldwide on a daily basis.


PSMG Annual Conference – Just over 4 weeks to go! Book your place today.

This year's Conference to be held in the City of London on 18th November will analyse the strategies for growth within the complex marketplace in which clients, professional services firms and their marketers now operate.

Growth is back at the top of the agenda for every professional services firm. Whether you are a global firm looking to extend your international reach and build cross-border capability or a local practice seeking to keep pace with your clients’ ambitions, the pressure to develop new markets, services and client relationships is relentless.


PSMG Membership – Do you know what’s on offer?

We are delighted to announce a number of new and exciting initiatives for 2015/16. We would also be delighted to discuss how we can work together in providing exceptional education and training programmes for the personal and professional development of marketors in the professional services sector.


PSMG LinkedIn Partners Emily Miller and Kirsten Hodgson launch new book!

LinkedIn for Lawyers: Developing a Profile to Grow Your Practice

Your clients and prospects are on LinkedIn – are you? If you already have a LinkedIn profile, does it represent you well enough to attract your ideal clients? With over 380 million members in 200 countries around the world, LinkedIn is the largest online professional networking site in the world. "LinkedIn for Lawyers: Developing a Profile to Grow Your Practice" offers detailed, practical guidance at every stage.


Professional Marketing Qualification adapted to the Professional services sector. Registration Open!

Enhance your Professional  Career with a recognised Professional Marketing Qualification adapted to the Professional services sector. The PSMG Professional Services Marketing Pathway in association with the Chartered Institute of Marketing (CIM)  and The Cambridge Marketing College  is offered at three levels from Introductory to  Strategic level marketing. 


Birketts shortlisted for two Cambridgeshire Digital Awards

Leading East of England law firm, Birketts, has been named as a finalist in two categories at the inaugural Cambridgeshire Digital Awards, which recognise and reward innovation and progressive thinking across the county. The law firm’s marketing department has been shortlisted for its ‘Use of Social Media for Business’ and ‘Use of Video for Business’.


The PSMG 20th Annual Conference - Going for Growth!

Growth is back at the top of the agenda for every professional services firm. Whether you are a global firm looking to extend your international reach and build cross-border capability or a local practice seeking to keep pace with your clients’ ambitions, the pressure to develop new markets, services and client relationships is relentless. Whatever size of firm you are your clients undoubtedly operate in a global marketplace. Aspirations and horizons cannot stop at the city, state or national boundary - nor should a firm’s growth strategy. .


Professional Services Marketing Group (PSMG) appoints Professor Malcolm McDonald as Non-Executive Chairman and Academic Advisor

The Professional Services Marketing Group (PSMG), Europe’s leading membership group for marketers in professional services, has today announced the appointment of Professor Malcolm McDonald, Emeritus Professor of Marketing at Cranfield Business School as Non-Executive Chairman and Academic Advisor to the Group.


Acritas’ UK Law Firm Brand Index reveals four year market winners

Smart strategic moves, a differentiated proposition and affinity with female buyers drive success for the UK’s leading law firm brands.


Nigel Clark joins PSMG as a Non-Executive Director

PSMG is delighted to announce that Nigel Clark has joined the group as a Non-Executive Director. Nigel will work with Gail Jaffa, PSMG’s Managing Partner, in shaping the group’s education programme and developing new membership services.


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